Effective Date: 19/02/2024
Heylo Creative Studio (“us”, “we”, or “our”) provides various digital marketing services, creative design services, including photo shooting, videography, digital marketing, social media management, and digital branding establishment, (collectively, the “Services”).
As part of our commitment to transparency and fairness, we have established the following non-refundable refund policy:
1. Non-Refundable Services:
- All services provided by Heylo Creative Studio are deemed non-refundable once the service has been delivered or initiated.
- This includes but is not limited to consultation fees, project fees, retainer fees, and any other fees associated with the provision of our services.
2. Cancellation:
- Clients may cancel their service requests at any time, however, any fees paid in advance for services are non-refundable.
- In the event that a client cancels a project or service after payment has been made but before the service has commenced, the client remains liable for the full payment and no refunds will be issued.
3. Change Of Mind:
- Heylo Creative Studio understands that circumstances may change, and clients may have a change of mind regarding the services requested. However, once payment has been made and services have commenced or been delivered, refunds will not be provided due to a change of mind.
4. Dispute Resolution:
- In the event of a dispute regarding the quality or delivery of services, clients are encouraged to contact Heylo Creative Studio to resolve the issue.
- Heylo Creative Studio is committed to providing high-quality services and will make reasonable efforts to address any concerns raised by clients.
- However, refunds will not be issued solely based on dissatisfaction with the services provided.
5. Exceptions:
- In certain exceptional circumstances, Heylo Creative Studio may consider issuing a refund at its sole discretion.
- Such circumstances may include technical errors resulting in the inability to provide the agreed-upon services or other extenuating circumstances beyond the client’s control.
- Any refunds issued in such cases will be considered on a case-by-case basis.
By engaging our services, you acknowledge and agree to abide by this non-refundable refund policy. If you have any questions or concerns regarding this policy, please contact us at letswork@heylocreativestudio.com.
Heylo Creative Studio reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
Thank you for choosing Heylo Creative Studio for your digital marketing and creative studio needs.